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most FAQs

There's much to see here. So, take your time, look around, and learn all about the most frequently asked questions,  We hope you enjoy our site.



Seeds


Q:  How do I geminate your seeds?


A: Please do not ask any questions regarding seed cultivation or any other cannabis related issues. It is illegal to geminate cannabis seeds within most country, please check your local Laws in your own country. 


Q: How do I know that my purchase is a genuine product?


A: All our products have attached our holograph security seal, declaring that the product is genuine.


Q: Can you ship to my country.


A: We ship to most countries in the world (see Shipping & Returns page) but we strongly recommend you check your country and state laws to ensure that you can legally purchase the products we sell. All products sold on the website are legal for sale in the UK and Europe.

We cannot be held responsible for persons who choose to act in conflict with their national laws and we do not encourage anyone to do so.


Personal information


Q: What will you do with my personal information entered onto your website?


A: Your submission of personal information through the store is governed by our Privacy Policy. www.potvalley.com respects your personal privacy. Any personal information you transmit to the Website by electronic mail or otherwise will be used by www.potvalley.com in accordance with its Privacy Policy.


Q: Is my order sent discreetly?


A: All orders are sent discreetly in respect that there is no information on the outer packaging. However your product must be signed for at the delivery point.


Returns 


Q: I wish to return my order, what is the process?


A: You have the right to return your purchase up to 14 days after receipt of the product. You can only return the unused product, unopened, Security Seal untouched in its original packaging, Undamaged.

If you wish to return your product you can. By firstly inform Pot Valley seeds about this by filling out the returns Form, scanning it or taking a picture and emailing it to info@potvalley.com  please remember to include your order number on the email, you can then return them to us by posting them back to us. During this period, you must take reasonable care of the goods. The returns instruction and  The returns Form is available for download on the Shipping & Returns page.


CANCELLATION OF ORDER


Q: I wish to cancel my order, I haven’t received confirmation of the order despatched, what action shall I take?


A: If you wish to cancel your order before delivery, this can be done via email to  info@potvalley.com and you will also have to download the rights of cancellation of order form. Important please remember to include your order number on the email. However, we are unable to cancel the delivery of any orders once they have passed through our payment system, So once you have received the product, then you will need to download the right of cancellation of order form on the Shipping & Retruns page, then follow the cancellation instruction.


Delivery Charges 


Q:  Will my delivery charge be refunded to me when I return my order?


A: Any delivery charges will be refunded However, unfortunately we are unable to refund delivery charges for part cancellations or returns. 


Q: How much will it cost to ship my order?


A: All delivery costs are worked out during the order process. The cost of delivery is dependent on the weight of your order and the country that your order is being shipped to.

We frequently offer free shipping to certain countries so make sure to check out our Promotions.


Q:  Can I track my order?


A: Yes, your order tracking number will be emailed at the point of dispatch.