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Shipping option & Payment Method

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Payment Methods   


  • Visa / Master Card
  • American express
  • Bitcoin
  • Direct Bank Transfer
  • Payment will only be taken if the item is in stock
  • All goods include VAT except goods for Export


Postal Charges

  • Charges will be calculated automatically depending on the weight
  • Please contact us if your parcel has not been received within your expected delivery time


International shipping Charges

refer to Delivery Times & Destinations 

Uk First Class (Recorded Delivery)

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This method of postage is traceable and sent first class. The time of delivery is not guaranteed but normally takes 1-3 days from despatch. You will need to sign for your order on delivery. This is our default postage method.


Tracking 

YES


Signature on delivery 

YES


(Excl. weekends and public holidays)

1-3 working days


Shipping Pricing Including Packaging

From £1.99

Uk Special Delivery Next Day (Guaranteed) Before 1pm

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You will need to opt into this guaranteed next day option when ordered before  2.00 pm. You will be required to sign for this parcel when it arrives.




Tracking

YES


Signature on delivery

YES


(Excl. weekends and public holidays)

1 working day


Shipping Pricing Including Packaging

From £6.50

Delivery Times & Destinations

Additional Information

All orders are sent out from our office in the UK via standard Royal Mail services (www.royalmail.com)


Packaging

All envelopes have your address details, a stamp (or postage paid label) a tracking label for traceable services and for orders outside the UK and EU a declaration. We do not write what the contents of the package is or put our company name on the envelope.


Delivery Destinations


We send our products WORLDWIDE

We strongly advise you (the customer) to read www.potvalley.com

 disclaimer information prior to placing an order. As a matter of urgency we recommend you to check  the regulations regarding purchasing cannabis seeds to which you are subject to in your own country, as we will not be held responsible for any legal problems if we send seeds to you.


Delivery times vary largely around the world according to your national postal service, our postal service and the relationship between them.


All orders are shipped during working days Monday to Friday 9am - 5pm GMT



Delivery schedules


  • Delivery Time (excl. weekends and public holidays.
  • United Kingdom: 1-3 working days 
  • Europe: 3 - 14 working days. Delivery times to Bulgaria, Russia and the Ukraine are nearer the maximum delivery times. 
  • Worldwide: 5 - 25 working days.



International shipping Charges



Royal Mail International Europe Tracked & Signed


This method of postage is traceable and sent first class. The time of delivery is not guaranteed but normally takes 3-14 days from despatch. You will need to sign for your order on delivery. 


Tracking 

YES


Signature on delivery 

YES


(Excl. weekends and public holidays)

3-14  working days


Shipping Pricing Including Packaging

From £7.85




Royal Mail International World Zone 1 Tracked & Signed


This method of postage is traceable and sent first class. The time of delivery is not guaranteed but normally takes 5-25 days from despatch. You will need to sign for your order on delivery. 


Tracking 

YES


Signature on delivery 

YES


(Excl. weekends and public holidays)

5-25  working days


Shipping Pricing Including Packaging

From £8.50




Please do not contact us asking where your parcel is before the estimated delivery time has passed as it delays other orders we have to send out. We will not consider resending a missing parcel until this maximum time has been reached. If it has passed these times we will help you immediately. You can track your parcels on the Royal Mail website , trackingmore.com, or your national postal service’s website.




Cancellation & Returns Instructions

Instruction


  • 1.  You will need to download one of the two forms. ( The one that applies to your enquiry )


  • 2.  Fill out the Form, scanning it or taking a picture and emailing it to info@potvalley.com  please remember to include your order number on the email. All information you require is on the appropriate download forms. 


  • 3. Once we have confirmed back to you by email about you enquiry you can return the product back to us. 


  • 4. Refunds will be applied back to you account once the returned product has been received by us and cleared by QC.


  • Cancellation of Order 

You have the right to cancel your purchase up to 14 days after receipt of the product.

If you wish to use your right to cancel the purchase, you have to inform Pot Valley Seeds about this by filling out the Right of Cancellation Form, scanning it or taking a picture and emailing it to info@potvalley.com please remember to include your order number on the email. Please remember you can only return the unused product, unopened, Security Seal untouched in its original packaging, Undamaged. The Right of Cancellation Form is available for download.


  • Product Returns   In the event that a product needs to be returned you will need to complete a returns form , scanning it or taking a picture and emailing it to info@potvally.com please remember to include your order number on the email. Please remember you can only return the unused product, unopened, Security Seal untouched in its original packaging, Undamaged. The Returns form is available for download.